Community guidelines

No prices, no offers, no koha, no swaps, no “just cover my petrol”. If money or an exchange is involved in any way, it does not belong on Kerb Side. This is the one rule the whole platform rests on.

Claiming takes an item out of the feed for everyone else and gives you someone's home address. Please only claim things you genuinely intend to pick up, and cancel promptly if your plans change so someone else can have it.

• Photograph the item as it actually is, including the scratches.
• Say if something is broken, incomplete, or needs repair — plenty of people want a project.
• Do not describe something as working if you have not checked.

• Turn up when you said you would, or let the poster know.
• Follow the collection notes — if it says “outside the front gate”, stay at the gate.
• Do not knock outside reasonable hours.
• Take the item you claimed, and nothing else.
• Leave the place as you found it.

A collection address is shared with you alone, so you can pick up one item. Do not share it, post it, screenshot it into a group chat, or use it for anything else. Treating someone's address carelessly is the fastest way to lose your account.

There is no need to swap phone numbers or move to another app — the address is shared automatically once you claim. Pushing people off-platform is a common pattern in scams, so listings that do it are flagged for review.

Kerb Side covers a lot of ground, and the person on the other end is your neighbour. Rudeness, harassment, discrimination and abusive behaviour are not tolerated. Ratings use fixed tags rather than free text on purpose — there is no space here for a cruel review.

• Minor issues: a listing is removed and you get a note explaining why.
• Repeated missed collections: a warning, then a temporary pause on claiming. You can still give things away.
• Serious breaches — prohibited items, selling, misusing an address, harassment: immediate removal and account suspension.
• Unlawful behaviour is reported to New Zealand Police.

We do not publicly shame anyone. Enforcement is private, between us and the account holder.